Ofertas de empleo de omnia services

The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization and match these needs with services and solutions offered by OmniAccess. As an Account Manager you will form part of an existing international team of sales executives, account managers and other members of the sales department. Remember, an effective Account Manager not only understands technology but also excels in building relationships and delivering value to clients. If you thrive in a dynamic environment, enjoy working closely with clients, and have a passion for technology and security, we encourage you to apply for this exciting position! The main responsibilities of this function include: 1. Client Relationship Management: * Develop and nurture long-term relationships with the customers in your portfolio and their representatives. * Understand their unique requirements, preferences, and pain points. * Regularly engage with clients to ensure satisfaction and address any concerns. 2. Solution Alignment: * Collaborate with our technical teams to identify suitable solutions for each client. * Present our IT, network, communications, and cybersecurity services tailored to their specific needs. * Ensure that our offerings align with the yachts goals and enhance their operations and onboard experience. 3. Sales and Upselling: * Proactively identify upselling opportunities within the existing client base. * Present additional services or upgrades that could benefit their yacht operations and guest experience. * Drive revenue growth by expanding the scope of services provided. 4. Project Coordination: * Work closely with project managers and technical experts to implement solutions. * Oversee the successful delivery of services, ensuring client satisfaction. * Monitor project progress and address any issues promptly. 5. Market Insights: * Stay informed about industry trends, emerging technologies, and cybersecurity threats. * Provide clients with relevant insights and recommendations to enhance their yacht security and communication systems. 6. Reporting: * Provide regular updates to management on account status, challenges, and opportunities * Record commercial activity in the appropriate management system (CRM)

Company description OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. Description of functions The Junior Network Engineer (NaaS) at our company is an integral part of the Network as a Service (NaaS) team, focusing on the hands-on aspects of hardware and basic IT support for our client vessels' LAN and WLAN management. While advanced networking knowledge is not a prerequisite, some IT background is essential for success in this role. Responsibilities As a Junior Network Engineer (NaaS), you should expect your daily tasks aligned with assisting the NaaS Engineers to: * Oversee the ticketing and support requests form the customers. * Gather information from customers to solve incidents and requests. * Generate, update, and maintain internal documentation and customers inventories. * Rollout basic configuration changes * Configure new devices to be installed and commissioned. * You will be responsible for the physical setup and maintenance of networking equipment, assisting in the installation process, and ensuring connectivity is always maintained. Your role is crucial for the smooth, on-the-ground operation of our services, and you will work closely with more experienced network professionals to ensure our NaaS product meets the high standards our clients expect.

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. You will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.